Within 72 hours of the submission of your claim, a Mandalay Shores Resort verify the lower rate, we may request additional information and documentation (such as a screenshot) from you in order to confirm the lower online rate. Please keep copies of all documentation supporting your claim.
Upon verification of eligibility and documentation for your claim, Mandalay Shores Resort will send you a confirmation email notifying you that a refund and credit will be issued. Refunds will only be issued to the credit card account charged for the original booking. Mandalay Shores Resort courtesy credits will only be issued to the customer account under which the qualifying booking was confirmed and must be applied toward a reservation on Mandalay Shores Resort within one (1) year from date of issuance.
If you would like to speak with a Mandalay Shores Resort Travel Concierge please contact us at (877) 681-4170.
Our call center will have limited service on May 17th between 11:30am - 1pm PST. If you need immediate assistance during this time please contact the front desk. Thank you for your patience.